Cookies Policy
This policy aims to explain the use of cookies on the website www.getarkea.com This policy regarding cookie usage has been drafted in accordance with the provisions of the amended Data Protection Act No. 78-17 of January 6, 1978, the provisions of Directive 2002/58/EC on "ePrivacy," and the provisions of the General Data Protection Regulation No. 2016/679 ("GDPR"). Crédit Mutuel Arkéa also takes into account the guidelines and recommendations of the National Commission on Informatics and Liberties ("CNIL") and the European Data Protection Board ("EDPB").
For further information on regulations concerning cookies and trackers, you can visit the dedicated section on the CNIL website.
What is a cookie? Cookies and similar technologies are stored on your computer, mobile phone, or tablet. They can serve different purposes but generally track your browsing activities and visited websites. They contain a small amount of information related to specific website visits, which can be used to remember you and your preferences for future visits.
Each cookie or similar technology has its own purpose, and its lifespan varies depending on the type of technology.
Under what conditions does Crédit Mutuel Arkéa use cookies and similar technologies? Cookies and similar technologies are used to enhance your experience on the getArkéa website. They provide Crédit Mutuel Arkéa with information about your browsing preferences, allowing them to store information for your convenience while navigating the getArkéa website, such as language preferences, login identifiers, viewed pages, etc. As a result, they facilitate access to and improve the overall user experience of the getArkéa website.
Cookies and similar technologies are also used for audience analysis and statistics.
Certain cookies and similar technologies are essential for the proper functioning of the getArkéa website (as they allow the detection and correction of bugs) and optimize your browsing experiences.
Who sets cookies or similar technologies? During your visit to the getArkéa website, two types of cookies or similar technologies are set.
- "First-party cookies" are cookies or similar technologies associated with the getarkea.com domain.
- "Third-party cookies" are cookies or similar technologies associated with a domain different from that of getArkea.com. Third-party cookies are set by an object on the page that comes from a domain other than the one hosting the getArkéa page. The getArkéa website contains content from different sources and, therefore, different domains.
What information is stored in cookies and similar technologies? Cookies and similar technologies consist of alphanumeric character strings. A cookie or similar technology contains very little information.
The majority of cookies and similar technologies used on the getArkéa website do not store personal data about you (as defined by the GDPR). However, some cookies or similar technologies on the getArkéa website may record personal data about you (as defined by the GDPR). In such cases, the collected personal data is processed in accordance with the Crédit Mutuel Arkéa Privacy Policy.
A cookie or similar technology does not analyze the content of your device.
What are the different types of cookies used during your navigation on the getArkea.com website? The following types of cookies/technologies are distinguished:
- Session cookies/technologies are retained only for the duration of your navigation on the getArkéa website. Once your visit is over, these cookies and similar technologies are automatically deleted.
- Persistent cookies/technologies remain stored on your device even after your navigation on the getArkéa website. They are automatically reactivated when you return to the getArkéa website. The retention periods of persistent cookies may vary, and each cookie or similar technology defines its duration.
Strictly necessary cookies and similar technologies for the proper functioning of the getArkéa website
These cookies and similar technologies are necessary to provide you with a functional browsing experience. For example, they enable you to keep your session active when changing pages. They also allow Crédit Mutuel Arkéa to detect and correct any malfunctions on the website. They ensure the security of your login data.
Disabling these technologies could have significant consequences on the performance of the getArkéa website and prevent you from accessing certain essential features. Therefore, in accordance with applicable regulations, you will not have the option to refuse their deposit or use.
Below is the list of Crédit Mutuel Arkéa partners who set cookies and similar technologies for the proper functioning of the getArkéa website:
| Partner Name | Description |
|---|---|
| Didomi | Didomi is the cookie and similar technology management solution (Tag Management or TMS) used by getArkéa. It enables the activation of the main cookies and similar technologies (statistics) presented on this page. This tool is also used to display banners on the getArkéa website to collect users' consent for the use of cookies and similar technologies. It also stores the consents or refusals made by users through these banners to be able to respect users' choices. Therefore, Didomi sets cookies necessary for storing users' consents and refusals. The retention period for these cookies and similar technologies varies between 12 and 13 months. |
| Instana | Instana is an Application Performance Management tool. Its purpose is to monitor performance and the service offered to customers on the getArkéa website. It ensures the proper functioning of applications to maintain a good quality of service. The cookies and similar technologies deposited for this purpose are retained for 7 days. |
Below is the list of cookies and similar technologies deposited for the functioning of the getArkéa website:
| Cookie name | Description | Retention period |
|---|---|---|
| didomi_token | Necessary for the getArkea.com website for managing consent regarding cookies and trackers. | 6 months |
| AUTH_SESSION_ID | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| AUTH_SESSION_ID_LEGACY | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| localePrivate | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| redirect_after_connect | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| redirect_to | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| KC_RESTART | Necessary for the getarkea.com website for session management, identification, and authentication in the private area. | Session |
| redoc.ly | Necessary for the proper display and interpretation of OpenAPI documentation. | Session |
Analytical cookies and similar technologies for statistics and audience measurement The cookies and technologies for audience measurement provide statistics on visits and/or performance on the getArkéa website. The aim is to obtain information about your navigation on the website to improve its performance and content. They also indirectly allow Crédit Mutuel Arkéa to detect any malfunctions and correct them. They are, therefore, useful for ensuring the proper functioning of the getArkéa website.
No cookies or similar technologies with this purpose will be deposited on your devices without your prior consent, as they are not strictly necessary for the functioning of the getArkéa website.
Below is the list of cookies deposited for analytical purposes:
| Cookie Name | Description | Retention Period |
|---|---|---|
| pa_privacy | This cookie is set by Piano Analytics tags to indicate the consent status of the user (exempt, opt-in, opt-out). | 13 months |
| pa_user | This cookie is set by Piano Analytics tags to store the identifier of the user. | 13 months |
| _pcid | This cookie is set by Piano Analytics tags to store an identifier to recognize the same user over time. | 13 months |
| _pctx | This cookie is set by Piano Analytics tags to store information necessary for communication between different products of the Piano company | 13 months |
Below is the list of Crédit Mutuel Arkéa partners who set cookies and similar technologies for statistical purposes:
| Partner Name | Description |
|---|---|
| Piano Analytics | Piano Analytics is the audience measurement tool, edited by AT Internet, used by Crédit Mutuel Arkéa on its website getArkea.com. For each page viewed, trackers are sent to Piano for statistical tracking, such as the number of users, number of visits, number of pages viewed, time spent on our site, etc. The installation of Piano Analytics tags/scripts also implies the installation of Piano cookies on the user's device. These cookies are retained for a duration of 13 months. |
How to express your preferences regarding the use of cookies? Accept? Refuse? It's up to you! Upon your first connection to the getArkéa website, you have the option to either accept or refuse all cookies and similar technologies, or to customize your choices and choose whether you accept or refuse the use of cookies and similar technologies based on their purposes (statistics, personalization, or advertising). Your preferences are recorded and kept for a duration of 13 months. Once this period has expired or when a new purpose requiring your consent is added, Crédit Mutuel Arkéa will ask you again for your choices regarding the use of cookies and similar technologies.
Continuing to browse the getArkéa website does not imply acceptance on your part.
Note: Some cookies and similar technologies are essential for the functioning of the getArkéa website (as mentioned in point 1 above). In accordance with applicable regulations, you will not be able to refuse their deposit or use.
Want to make a change? You can modify your preferences at any time! You can modify your preferences regarding the deposit and use of cookies and similar technologies at any time.
To do so, you will find the "Cookie Management" section accessible at the bottom of all pages on the getArkéa website.